Customer Service
Shipping & Delivery
- Shipping... Well, it's important to know that before re-homing each pair of our hand-crafted pants, we make darn sure every pair of our stunning men's underwear has been fed and watered as well as making sure they use the bathroom before they set out on their journey... No, it's important; we want them to get to you as quickly as possible.
- We now only use tracked postal services for all of our packages, making sure we let you know how to find your pants while they're on their way to you. It's a bit like putting a homing device on your kids... They're precious like that see?
- It's important to know too, that some products may be made to order and so some orders may take up to 2 weeks to send. Trust me; we know you want them quicker and it's hardly ever the case that this will happen, but hey, it's in the T's & C's just to make sure we cover our bums! Try and bare with us though, we know how much you want the pants and we want to get them out as quick as we can for you...
- Privacy & Security
- Ok, plain & simple.... What happens in bum-chums, stays in bum-chums....
- We don't share personal data willingly with any other organisation. Likewise, we spend all we can offord on the latest security equipment and software to ensure we protect all data shared with us.
- You may occasionally get an email from us, however, if you're not signed up to our groovy newsletter, you won't hear from us unless you come to us, that's our golden rule... Peace out!
- Returns & Replacements
- Tricky one... Simply put, we will quite happily replace any item that falls short of our high standards... I know we're not machines and people do make mistakes from time to time. If the product doesn't arrive as we intend it to be sent, simply return it to us and we'll send you a replacement.
- Please don't send us pants back which have been worn and then you decide don't go with your shoes... It's not nice, especially as we've had some back before which "hadn't been worn - honest" but came back with skiddy-marks (ewww)! Really?!
- Ordering
- Ok so to place an order with us, you don't even need to set up an account... It helps if you do; but you don't need to. Simply browse through our website and decide on the deliciously beautiful hand-crafted underwear we make, find the right size for you and add it to the cart, from there you can either shop some more, or else head to the checkout and confirm your order with payment.
- Payment, Pricing & Promotions
- Payment must be made for your order at the checkout at the time of placing your order, we operate a payment gateway which accepts all major credit and debit cards and is used the world over. Our prices as displayed are inclusive of VAT, charged at the UK current rate for your area. We occasionally run promotions which are only visible when you create an account, sign up to our newsletter, or follow us on social media. Promotions are usually in the form of discount coupons, which may be retreived at the checkout.